Diedrich & Sam M, Mill Creek

Professional and courteous.  Showed up on time, removed/installed what was agreed upon, corrected some preexisting issues with intake and ventilation, and finished on time.  Very responsive to questions regarding their various products and services offered.  Will definitely do business with them again if the need arises, and will recommend them to all of my friends/family if they need any work done that Blue Flame can do. We have lived with in-wall electric heaters since we bought our home near Mill Creek almost 20 years ago. Our home has no existing ducting for heat or air, so converting to a central HVAC unit was not really an option. I began to see  information about "ductless heat pumps" in the substantial power bills we received. I called the PUD conservation number and requested their information about rebates and tax credits for improving energy efficiency in the home. Their list of approved vendors for ductless heat pumps included several companies. I visited their web sites and decided to give Blue Flame the first call. The owner, Rodd scheduled a time to come to our home as soon as we would be available. He fully explained how ductless heat pumps work, the most recent technology and how they might best be utilized in our home. We decided on a unit that would serve both our family room / dining / kitchen area and our master bedroom on the second floor. We enjoyed visiting with Rodd, who was clearly an expert on energy conservation and showed obvious concern for our needs and for our budget.The installation crew arrived exactly as scheduled and went to work with installation of the exterior unit . An electrician worked on wiring the exterior unit. From the external unit, "ducting" no larger than a gutter downspout. These service lines blended in perfectly with the exterior paint and carried the insulated supply lines and wiring for the interior units. They cut two - four inch holes where the interior units were to be installed, then proceeded to mount the units as planned near the ceilings in the respective location. The entire process took less than 8 hours and was choreographed beautifully. The job made very little mess, and what small mess there was was thoroughly cleaned. Rodd was there nearing the installation to see that everything was in working order and to explain how to operate the system. The installation crew was extremely pleasant and professional and all that was left behind was the heating and air conditioning that we now so enjoy. The units are so quiet and clean that they are not even noticed. With our climate, we have used both heat and air conditioning during this summer. Both were so comfortable that we only wish that we had done this sooner. In addition to being the lowest cost means of having heating, we received an instant rebate that saved us about 20% of the actual cost of the units. We are very happy campers and so pleased that we chose to work with Blue Flame. They are good people with a great product at a fair price